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Claims

Opportunities

We’re always looking for talented people to join our team. If you think you would be a great fit, tell us!

Accounting & Finance

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Administration

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Business Systems

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Dealer Support

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Dealer Training & Development

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Group Benefits

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Human Resource

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Information Technology

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Legal & Risk Management

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Life & Disability Claims

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Management

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Marketing

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Mechanical Claims

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Sales & Business Development

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Our Employee Stories

We pride ourselves on our entrepreneurial​ drive, work ethic, commitment to doing business fairly and ethically, service to our customers, and participation in community-building. Strong leadership, combined with good governance and risk management, allows us to assess and make decisions quickly, maintain a long-term investment horizon, provide a high standard of quality for our customers, and ensure ongoing commitment to our values.

Ash Chandra

Account Manager – AB

I had acquired a wealth of knowledge and became a subject matter expert in my role at the General Bank of Canada and felt It was the perfect time to seek a new opportunity to enhance my career. The values and culture I experienced at GBC motivated me to focus my search within the Wheaton Group. I wanted to continue to be part of a company with positive morale, strong leadership, and ethical practices. The role offered by FCFG allowed me to combine the analytic skills honed at GBC and my previous inclinations for relationship management and business development. In my first year with FCFG, I've had the pleasure of working closely with the Alberta field team and have received fantastic support from various head office departments. I am looking forward to being a part of the growth of this company.

Leo Paparella

Mechanical Claims Adjuster

I have a background in mechanics and body shop work, which I can tailor to most complexities of the claims received. Coming from a family of entrepreneurs, I have gained a keen understanding of the needs of this type of business and it allows me to come up with solutions to address them. I chose to work with FCFG as they take a very hands-on approach, and, with my knowledge, I feel that I can contribute to the company and achieve goals as everyone works together. I have always wanted to try new things and with FCFG I am learning new values and work ethics to strengthen what I have learned along the way. It is a fun company to work for that offers perks that keep the employees happy and wanting to get up and go to work. I have been with the company for just over a year and it has taught me that we are all on the same team and that there is always someone to lend a helping hand.

Jenna Lopes

Marketing Administration Manager

My journey with FCFG began in 2009. My career has led me down many paths I never would have imagined for myself, and this company has supported my growth and provided me with numerous opportunities over the years. What I love about my job is that it's complex, it continues to challenge me every day, and I have the pleasure of collaborating with a wide variety of stakeholders.

Garrett Wilson

Account Manager – NL

Upon starting with FCFG, naturally I felt a degree of uncertainty in a new position, with a new company, and in an industry that I was mostly unfamiliar with. From day one, First Canadian has consistently provided the proper tools, training, and continuous support towards my personal and professional development. I am proud to work for a company that not only values their employees but encourages us to reach our full potential while providing exceptional service to our partners.

Darcy Gamelin

Supervisor – Life and Disability Claims

When I joined this company, I brought with me a background in the medical field, but absolutely no prior experience in the insurance industry. Green as I was, each day I endeavored to learn every aspect of my job description and strove to achieve success in my new career path. To ensure I as successful, I was provided full support by my management team, and, 23 years later, I continue to feel supported. Another key to my success is that, from the bottom of my heart, I believe in the products we offer, I am extremely proud of our integrity, our continued growth, and how we strive for the highest level of customer service. Little did I know, the career choice I made in 1998 would lead me to a lifelong career. I continue to enjoy coming to work each day and I remain proud to contribute to the success of this organization.

Chad Soucy

Provincial Manager – AB

I started with FCFG in 2009 as an Account Manager. Working alongside all Account Managers, Territory Development Managers, and other Regional Managers across the country was always a goal of mine. In 2019, I was given the chance to take on the role of Provincial Manager. I have always felt that my hard work was recognized company wide and have felt part of a very cohesive team. I have had the pleasure of working with a lot of great people along the way that supported my growth and helped me achieve my goals.

Our Culture

Review our core values, purpose

We pride ourselves on being a family run organization with entrepreneurial​ drive, work ethic, and commitment to doing business fairly and ethically while serving our customers and participating in community-building. Our strong leadership combined with good governance and risk management, allows us to assess and make decisions quickly, maintain a long-term investment horizon, provide a high standard of quality for our customers, and ensure ongoing commitment to our values. Our commitment to our employees has provided us with the honor of being certified as a Great Place to Work and have been identified as a Best Workplace in Financial Services & Insurance.

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Social Responsibility

First Canadian has supported the United Way for many years. We match our employee contributions through payroll dollar-for-dollar.

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Employee Tenure

Our employees are our strength and our heart. We are proud that we are able to retain our employees because this is vital for the success of our business:

52% of our employees have been with the organization of 5+ years.
30% of our employees have been with the organization for 10+ years
8% of our employees have been with the organization for 20+ year

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Health, Safety and Well-Being of our Employees

Health, Dental, Long-Term Disability, Life Insurance, Accidental Death and Dismemberment coverage, and an Assistance Program
Group retirement savings plan with employer match
Employee corporate discounts
Fitness center at our head office
We continue to monitor and implement change to keep our employees safe in the wake of COVID-19

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Customer Service Driven

Our customer service is what makes us great. We aim to support our policyholders and dealer partners by making every experience seamless and positive. Our corridors ring with our deep-rooted family values and we believe in “Doing the Right Thing”!

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Promise to Each Other

We are a family run organization and we are committed to our employees and uphold Our Promise:

We commit to pursuing our purpose in a manner consistent with our values.
We hold ourselves and each other accountable according to our values. We challenge actions inconsistent with our values.
We act with integrity and honesty.
We act prudently and manage risk.
We are open and transparent with each other.
We communicate, communicate, communicate.
We work collaboratively to help each other succeed.
We recognize each other’s contributions.
We own our mistakes and take actions to address them.
We express ourselves and listen to others, particularly when our perspectives are different.

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Commitment to Culture

Our Culture & Vision project allowed us to refresh our purpose and values. This project has identified key areas in our business that we are committed to and they are:

Communication & Collaboration – Build new and improve upon existing systems in order to disseminate information effectively to all stakeholders.
Human Resources – Identify the needs of the organization for its long-term success; Hire strong candidates who share our values; Create a culture that contributes to employee success and makes us a preferred employer.
Marketing – Be creative and meaningful in our brand recognition and awareness projects in order to build trust and confidence in our products, both with our dealer partners and with the end customer.
New Markets – Identify new areas of opportunity to build and grow our business.
Process Efficiencies – Identify, assess, and implement process efficiencies in all aspects of the business.

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Employee Engagement

At First Canadian we care what our employees think. We hold annual Employee Focus Groups, quarterly Town Halls, seek feedback through employee surveys and provide opportunities for all employees to participate in special projects that contribute to our success. We listen, encourage honest feedback, implement change, and ask again.
The Culture Team is made up of volunteer employees from different departments, backgrounds, age groups and genders. Their purpose is to educate and celebrate, lead with compassion and courage, communicate with inclusion in mind, and make FCFG a safe and accessible environment for everyone including our customers and employee family members. Their message to everyone is “Be Strong, Be Kind and have Courage”.

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Why stay with us?

Our employees are our strength and heart. We are proud of the environment we created, where our employees want to stay and grow with us:

  • 52% of our employees have been with the organization for 5+ years.
  • 30% of our employees have been with the organization for 10+ years.
  • 8% of our employees have been with the organization for 20+ years.

2018 © First Canadian Financial Group. All Rights Reserved.